Animal Hospital Policies

Learn more about veterinary hospital policies at Kings Mountain Animal Clinic Collinsville

Hours of Operation
Exciting News! King’s Mountain Animal Clinic has new operating and doctors’ hours! The new operating hours are now 7:30 am to 6:00 pm (we will no longer be closed from 1:00-3:00 pm). New doctors’ hours are 8:00 am to 5:30 pm (we will be seeing patients continuously throughout the day).

We still accept work-ins, but encourage clients to schedule an appointment. Emergencies will always be seen first.

Note ****We will be closed from 12:00-2:00 pm one day each month to allow time for staff meetings and continuing education seminars. Please check our schedule if you are going to arrive as a work-in. The day will alternate each month.

Please see specific veterinarian schedules below:

  • Dr. Joseph May : Monday, Tuesday, Wednesday
  • Dr. Hiedi Orr: Monday, Tuesday, Thursday, Friday (lunch daily 1:00-2:00 pm)
  • Dr. Hillary Rader: Tuesday, Wednesday, Thursday, Friday (lunch daily 12:00-1:00 pm)
  • Dr. Emily Lawrence: Monday, Wednesday, Thursday, Friday (lunch daily 1:00-2:00pm)
  • Dr. Catherine DeMott: Monday, Tuesday, Wednesday, Friday (lunch daily 12:00-1:00 pm)

Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.

We are now offering Petplan Pet Insurance to assist in providing affordable and flexible pet care for your budget. For more information, please call our hospital or ask one of our staff members during your next visit.